Curriculum Vitae
Mobile: 083-441-0345 | photius@shannonware.com The Shop, Gerahies, Bantry, Co. Cork P75 AK37, Ireland https://www.shannonware.com https://github.com/spycebot/
Shannon has a demonstrated ability reduce cost while improving production service quality.
Skills
- C#: 6-8, LINQ, Visual Studio, Git, CI/CD
- Python: JSON, Flask, Heroku, Hugging Face, Pandas
- JavaScript: JSON, Node.js, Angular, REACT, ES6
- SQL: Integrations, PostgreSQL, SQLite, SSMS
- XP, Code Profiling, Agile methodologies, OOP, High velocity IT
- Google: Cloud, Analytics, Workspaces, Android
- Linux: Lubuntu, CentOS, Debian, Node.js, VS Code for Linux
- Microsoft: RDP, Azure, Office, Excel, Word, Team, PowerPoint
- SQL Server 2022, SQL Server Management Studio, Office365
- OBS, Audacity, Davinci Resolve, PyAudio
Projects
Ventriloquist Personal Project - Bantry, Cork July 2024
- Designed and built real time speech-to-text and text-to-speech application
- Utilized websockets for distributed blocking and on-blocking app behavior
StageMaster Personal Project - Bantry, Cork April 2024
- Coded up text-to-speech AI voice synthesis app to serve as verbal sock puppets
- Made critical evaluation of text-to-speech technology and user interface blocking behavior
DoD / DF Fujitsu Project Management - Swords, Dublin April 2024
- Engaged development team members to deliver tasks and milestones as agreed; made daily reports of incremental progress
- Created and enhanced detailed breakdown of project tasks across teams (functional and application)
Experience
Principal Terzo Technical - Bantry, Cork June 2024-Present
- Fulfilled VAT tax filing and compliance procedures; design, build and maintain technical knowledge base
- Designed built and deployed Flask apps to Heroku for advertisement and lead generation
- Complete point of sale transactions with handheld payment device.
- Ensure customer goods maintain all required quality standards and specifications
- Assist end-users with online account merchant, banking, and e-government account configuration
- Conduct business continuity planning for small business customers; data recovery and device recovery
Junior Service Architect Fujitsu Ireland - Swords, Dublin 2022-May 2024
- Warrant fit for purpose core service architecture and process documents for Oracle eBS
- Junior Project Manager: Drive production task estimation, allocation, and fulfilment follow-up
- Automate export and Excel manipulation of daily report data.
- Fulfil proactive communication facilitator role as a liaison between production teams and senior management
Technical Services Specialist Fujitsu Ireland - Swords, Dublin 2017-Sep 2022
- Delivered technical support proactively in a fast-paced production environment
- Tracked service levels and service performance in monthly and impromptu reporting
- Analyzed tabular data and query results to track shipping documentation, delayed or missing stock
- Designed and built Python apps to better manipulate system data, achieving reduction of costs from service downtime
- L2 Help Desk: Provided hands-on support; conducted customer issue root cause investigation; executed service delivery audit processes
- L3 Help Desk: Made accurate records of service performance for monthly reports
- Execute backend query, render results as meaningful data for data-driven decision making
- Review and validate plans for disaster recovery (data centre redundancy); proactive participation in fire drills
Customer Service and Business Data Technician Moravia IT s.r.o. - Cork, Ireland Nov 2015-Feb 2017
- Articulated written justification of evaluation decision made according to continuously evolving criteria
- Exhibited energy and commitment to teamwork and workflow development
- Analyzed Apple Maps inbound dataset against Google Maps and Streetview, Bing Maps, Yandex and others
Japanese>English Translation Contractor Linguistic Systems, KJI Project Solutions, Transperfect Translations, Gongwell Services, and others 2010-2015
- Coordinated broad and in-depth analysis of Japanese language technical documents; made qualitative evaluation of translation products whether fit for delivery
- Worked under own initiative with extreme attention to detail (translation misses were onerous and carried a financial penalty)
- Implemented process improvements to accuracy in technical translation
- Designed and developed Python code to reduce cost in phonetic transcription
- Exhibited energy and commitment to teamwork and workflow development
Siebel Test Contractor GSK Canada - Mississauga Ontario 2008-2010
- Conducted manual testing of successive builds of bespoke Siebel implementation
- Exemplified trustworthy and reliable company asset management
- Evaluated, tested and warranted successive Siebel builds as fit for purpose or not
- Act as SME for creation, verification and execution of automated test scripts
Game Developer Visual Sports Systems - Concord, Ontario 2007-2008
- Lead custom video game project management and game asset development; Mono .NET implementation for MacOS
- Achieved Unity/C# based custom system hardware configuration game development
Education
Software Developer CENIT College - Naas, Kildare NOV 2024 - OCT 2025
- Software engineering best practice
- Visual Studio UI, features, limitations
- C# for windows desktop application development
- Data structure and algorithm optimization
Ontario College Graduate Certificate, Digital Design - Game Design George Brown College – Toronto, Ontario 2007
- Protype game development (Virtools, Flash)
- In game mod asset development for real-time first-person shooter (Steam Source HL2)
- Boardgame design, concept development, product development and packaging
- Game design development - fundraising collateral
- Character design, concept development, wireframe animation and rendering
Bachelor of Arts, Japanese Language and Literature University of Massachusetts, Amherst 1996
- Textual analysis of Japanese commercial and literary works
- Evaluation of frameworks for translation quality and accuracy
- Japanese language studies with an emphasis on research and translation (William Naff, Chisato Kitagawa).
Monbusho (Former Japanese Ministry of Education) Fellowship Recipient University of Hokkaido – Sapporo, Japan 1992
- First had training in occupational Japanese in commercial environments
- In depth analysis of Japanese economic and cultural trends
- Japanese work environment teamwork exercises
Certifications
Ireland Driving License: Category B
ITIL4 High Velocity IT, May 2023
ITIL4 Foundation, October 2022
Azure Data Fundamentals June 2022
Azure Fundamentals, March 2020
Languages
English: Native speaker, university graduate, copywriter
Japanese: Fluent, proofreading, business correspondence
German: A2 equivalent