Mobile: 083-441-0345 | photius@shannonware.com Bantry, Co. Cork, Ireland https://www.shannonware.com | https://www.terzotechnical.com | https://github.com/spycebot/
Personal Profile
A demonstrated ability reduce cost while improving production service quality. A deep knowledge of industry analytical tools and methods including open source (Python, .NET) integration with proprietary tools (SQL Server, Oracle, Tableau). Articulate and talented native English speaker, with a strong track record of leading meetings, teams and projects. Seeking the opportunity to do maths, analysis, data science and computer science on a daily basis. Seeking a reputable employer on a growth trajectory, with whom we can have a mutually beneficial relationship for years to come.
Key Skills
- .NET: 6-8, Visual Studio, VS Code, C#, LINQ, RDP
- SQL: SQL Server 2022, SQL Server Management Studio, T-SQL, Oracle, MySQL, PostgreSQL
- Open Source: JavaScript ES6, JSON, Linux (Lubuntu, CentOS, Debian), Node.js, VS Code for Linux, React
- Python: Websockets, Flask, Heroku, Hugging Face, Pandas
- SDLS: Git, CI/CD, XP, Code Profiling, Waterfall, Agile, OOP, High velocity IT
- Cloud: Google, Azure CLI, AWS, IBM, Heroku CLI, OVH
- Productivity: Office, Excel, Word, Team, PowerPoint, OBS, Audacity, Davinci Resolve, PyAudio
Projects
EVMotors Vehicle Management System Course Project - Naas, Kildare April 2025
- Wrote and submitted C# code in the .NET framework
- Facilitated the division of work evenly among team members
- Collaborated in the design and implementation of SQL database according to specification
- Leveraged GitHub to facilitate integration of code from multiple developers on team
Ventriloquist Personal Project - Bantry, Cork July 2024
- Designed and built real time speech-to-text and text-to-speech application
- Utilized websockets for distributed blocking and on-blocking app behaviour
StageMaster Personal Project - Bantry, Cork April 2024
- Coded up text-to-speech AI voice synthesis app to serve as verbal sock puppets
- Made critical evaluation of text-to-speech technology and user interface blocking behaviour
DoD / DF Fujitsu Project Management - Swords, Dublin April 2024
- Engaged development team members to deliver tasks and milestones as agreed; made daily reports of incremental progress
- Created and enhanced detailed breakdown of project tasks across teams (functional and application)
Education
| NOV 2024 - Oct 2025 | Software Developer CENIT College - Naas, Kildare |
| Sep 2007 | Ontario College Graduate Certificate, Game Design - George Brown College – Toronto, Ontario |
Work History
| Sep 2022 - May 2024 | Junior Service Architect Fujitsu Ireland - Swords, Dublin |
| Sep 2017 - Sep 2022 | Technical Services Specialist Fujitsu Ireland - Swords, Dublin |
| Nov 2015 - Feb 2017 | Customer Service and Business Data Technician Moravia IT s.r.o. - Cork City |
Mathematics, Bookkeeping, Numeracy
- Ability to demonstrate logical, stepwise analysis both verbally and in writing
- Comfortable with advanced Excel functions such as FORECAST.LINEAR, AGGREGATE and XLOOKUP
- Experience with cash accounting, opening and closing of till, and cash drops
- Self-taught with respect to analytical geometry, trigonometry and calculus
Data Science and Statistics
- Comfortable with Exploratory Data Analysis models and techniques
- Expert and practical experience with data cleaning and data normalisation
- Experience with Python data visualisation library matplotlib
- Experience with data visualisation in Tableau including late-stage SQL queries
- Experience with data visualisation in MS Power BI
- Utilised Pandas in LLM data processing pipeline (Hugging Face)
SQL and Database Management
- Writing and analysis of advanced SQL queries (joins, stored procedures)
- Possesses a comprehensive data cleaning toolset across multiple platforms (Excel, SSMS)
- Adept at data exploration able to probe and document datasets for shape, range, and scope
- Demonstrated ability to utilise DDL in database optimisation
- Extensive workplace experience in managing data redundancy, backup, and long-term storage
Desktop and Web Application Development
- Adept at C# code development in the context of the .NET framework
- Developed Python desktop applications (Tkinter) for use in Fujitsu service delivery work environment
- Developed front-end applications using HTML, CSS, JavaScript (jQuery, 3D.js)
- Able to utilise CDNs for enhanced JavaScript functionality
Customer Service
- Experience in Completing point of sale transactions with handheld payment devices
- Extensive customer service and support experience
- Ability to assist end-users with online account merchant, banking, and e-government account configuration
- Experienced in communication as a liaison between production teams and senior management
Administration
- Fulfilled VAT tax filing and compliance procedures; design, build and maintain technical knowledge base
- Designed built and deployed Flask apps to Heroku for advertisement and lead generation
- Automate export and Excel manipulation of daily report data
- Junior Project Manager: Drive production task estimation, allocation, and fulfilment follow-up
Technical Support
- Delivered technical support proactively in a fast-paced production environment
- Tracked service levels and service performance in monthly and impromptu reporting
- Analysed tabular data and query results to track shipping documentation, delayed or missing stock
- Designed and built Python apps to better manipulate system data, achieving reduction of costs from service downtime
- L2 Help Desk: Provided hands-on support; conducted customer issue root cause investigation; executed service delivery audit processes
- L3 Help Desk: Made accurate records of service performance for monthly reports
Teaching and Language Skills
- Coordinated broad and in-depth analysis of Japanese language technical documents; made qualitative evaluation of translation products whether fit for delivery
- Implemented process improvements to accuracy in technical translation
- Designed and developed Python code to reduce cost in phonetic transcription
- Exhibited energy and commitment to teamwork and workflow development
Certifications
ITIL4 High Velocity IT, May 2023
ITIL4 Foundation, October 2022
Azure Data Fundamentals June 2022
Azure Fundamentals, March 2020
Ireland Driving License: Category B
Languages
English: Native speaker, university graduate, copywriter
Japanese: Fluent, proofreading, business correspondence
German: A2 equivalent